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Career at McD

Career at McD

McDonald's® means opportunities


When you join the McDonald's team, you are working for the largest and best-known global food service retailer. You are also joining one of the best employers in Hong Kong which provides you a clear career path and step-by-step training. To all our present and future employees, we'd like you to know that we are committed.

Corporate Opportunities

We have 14 departments available in corporate level. Stay in touch with our opening from time to time.

Restaurant Opportunities and Career Path
Responsibility

Restaurant Crew:

Barista

As Barista of McCafé, responsibilities include, but not limited to:

  • Prepare and serve McCafé beverages and food to customers
  • Maintain McCafé daily operations
  • Manage the POS
  • Provide excellent customer service to satisfy customer's needs
  • Maintain the tidiness and cleanliness of the McCafé area
  • Demonstrate a professional image as barista

 

Guest Experience Specialist

As Guest Experience Specialist, responsibilities include, but not limited to:

  • Engage with guests in the dining room and pick-up area, recognizing guests that have been waiting for their order, and offering to carry trays for families or guests with special needs
  • Engage with guests in a confident way at the engagement kiosk
  • Provide a personalized, authentic greeting and farewell
  • Show attentiveness and feeling empowered to use the guest service recovery model when required
  • Organize special events for product or special promotions

Food Quality Specialist

As Food Quality Specialist, responsibilities include, but not limited to:

  • Produce quality food for our customers according to specifications
  • Maintain cleanliness in the restaurant
  • Ensure the effectiveness of the production system and following every single food safety procedure
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Restaurant Management Team:

McCafé Floor Manager

As a McCafé Floor Manager, you are entirely responsible for the McCafé, including but not limited to:

  • Demonstrate and reinforcing leadership behaviors and basic people standards necessary to gain commitment from McCafé team members
  • Share knowledge and experience to train Baristas, and arrange their individual’s development
  • Conduct action plan to build McCafé performance
  • Implement McCafé restaurant new products and procedures
  • Manage shifts without supervision
  • Complete McCafé regular maintenance
  • Execute all security, food safety and employee safety measures meet McDonald’s restaurants standard practices and procedures
  • Control assigned profit and loss line items, managing food cost and waste
  • Manage McCafé inventory and delivery

Guest Experience Floor Manager

As Guest Experience Floor Manager, responsibilities include, but not limited to:

  • Provide training and tracking training progress of the Guest Experience (GE)Team
  • Deliver a personalized dining experience to each customer
  • Establish communicate with the society and conduct regular visit to organization within trading area
  • Organize special events for product or special promotions
  • Engage with guests in a confident way at the engagement kiosk
  • Engage with guests in the dining room and pick-up area, recognize guests that have been waiting for their order, and offer to carry trays for families or guests with special needs

Restaurant Manager Trainee

As Restaurant Manager Trainee, responsibilities include, but not limited to:

  • Learning the basics of restaurant operations through on-site training,  area management and floor management
  • Gaining experience in attaining and maintaining customer satisfaction
  • Developing an understanding of basic supervision, human relationship, interpersonal communication and follow-up skills
  • Establishing an Individual Development Plan to help focus on personal career development objectives
  • Ensure that employees work in a mutually respectful environment

Shift Manager

As Shift Manager, responsibilities include, but not limited to:

  • Responsible for delivering outstanding quality, services, cleanliness, people practices, sales and profit during their shifts duty. Shift Managers are also responsible for meeting targets during their shifts and for helping their assigned departments to meet their goals
  • Monitor food safety procedures during the shift
  • Communicate with previous and subsequent Shift Manager and identify sales trends and opportunities
  • Monitor and communicate progress toward targets throughout the shift and energize the team to meet them
  • Maintain stock levels, checking order accuracy, quality, and condition
  • Identify and respond to equipment and physical plant failure or unplanned activities
  • Monitor and coach to correct production and service procedures
  • Seek customer feedback during travel paths
  • Apply restaurant safety and security processes
  • Review Crew schedule for proper staffing to meet demand

Department Manager

There are three Department Managers, Food Quality Manager, Customer Experience Manager and People Development Manager:

As Food Quality Manager, responsibilities include, but not limited to:

  • Responsible for the Production Systems within the restaurant, inventory management, maintaining the accuracy of the ordering system to assist with the delivery of high quality products to our customers
  • Ensure proper maintenance of restaurant building, plant and equipment
  • Monitor hygiene and sanitation standards for the restaurant
  • Monitor and report progress on department goals and objectives using department scorecard
  • Refer any issues observed and actions taken with the food safety checklists to the Restaurant General Manager
  • Coordinate with training manager to make sure all staff are trained and verified in food safety and sanitation procedures using crew training SOCs
  • Comply with McDonald's policies and procedures and the government food safety standards
  • Follow up on operational procedures related to food safety complaints
  • Follow up on pest prevention program
  • Maintain the accuracy of the ordering system, communicate and verify use of stock area organization plan
  • Analyze food cost components and develop and communicate weekly food cost action plans to managers and crew (including food promo, condiments)
  • Complete weekly and monthly food inventory

As Customer Experience Manager, responsibilities include, but not limited to:

  • Responsible for the management and maintenance of service initiatives, brand extensions and Guest Experience team's responsibilities to contribute to restaurant success
  • Coordinate Guest Experience activities, coordinate point-of-purchase and merchandising execution so at proper elements are in place
  • Communicate upcoming restaurant social and community events
  • Develop, maintain and implement a plan to optimize the layout of the various service areas in the restaurant
  • Ensure proper training and execution of all Front Counter, brand extensions procedures
  • Analyze, communicate customer opinions, review and action customer service feedback
  • Track and report on cash and register controls across all days and dayparts

As People Development Manager, responsibilities include, but not limited to:

  • Responsible for the schedule management, recruitment and training to assist with the driving of success at the restaurant
  • Schedule, plan and conduct crew meetings, events and training team meetings
  • Maintain a crew staffing level appropriate for the restaurant's sales level
  • Ensure crew orientations and follow-up orientations are conducted
  • Maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards
  • Assign new crew to areas and departments
  • Write and conduct performance reviews for assigned Crew and Specialist in department
  • Determine restaurant labor needs and budget
  • Review labor controls and review with Restaurant General Manager weekly
  • Complete weekly crew schedules
  • Conduct initial applicant screening and initial interviews
  • Determine restaurant training needs
  • Complete a crew training needs analysis monthly and select and train Crew Trainers
  • Complete training of departmental management candidates
  • Maintain all training materials for the restaurant

Restaurant General Manager

As a Restaurant General Manager, you are entirely responsible for the restaurant, to create a restaurant business plan to deliver the restaurant’s sales, people and profit objectives, aligned with market business objectives.  Responsibilities include, but not limited to:

  • Lead all restaurant employees and provide with development and training
  • Measure external customer satisfaction and executing plans to increase brand loyalty
  • Implement and conducting in-restaurant new products and procedures
  • Project and manage profit and loss line items
  • Administrate in-restaurant records and procedures including employee benefits, recruitment, payroll, inventories, security and personnel files
  • Ensure the execution of all security, food safety and employee safety measures, and restaurant maintenance
  • Ensure that a respectful workplace exists in the restaurant Beyond the restaurant management level.

Business Consultant

As Business Consultant, responsibilities include, but not limited to:

  • Provide leadership, coaching and direction to assigned restaurants
  • Maximize long-term sales and profit potential of each restaurant
  • Build positive business relationships with Restaurant Management Teams

Training Consultant

As Training Consultant, responsibilities include, but not limited to:

  • Conducting training that motivates restaurant staff, builds competencies and improves individual performance and contribution to restaurant results
  • Acting as an expert consultant on McDonald's operational standards, management tools and training systems