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Career at McD

Career at McD

McDonald's® means opportunities


When you join the McDonald's team, you are working for the largest and best-known global food service retailer. You are also joining one of the best employers in Hong Kong which provides you a clear career path and step-by-step training. To all our present and future employees, we'd like you to know that we are committed.

Corporate Opportunities

We have 14 departments available in corporate level. Stay in touch with our opening from time to time.

Restaurant Opportunities and Career Path
Responsibility

Crew

Responsibilities include, but not limited to:

  • Producing quality food for our customers according to specifications
  • Maintaining cleanliness in work area
  • Serving value-added products to our customers

Manager Trainee

Responsibilities include, but not limited to: 

  • Managing on duty staff, products and equipment, in order to maintain critical standards for product quality, service speed & quality, cleanliness & sanitation and value
  • Learning the basics of restaurant operations through on-site training,  area management and floor management
  • Gaining experience in attaining and maintaining customer satisfaction 
  • Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills 
  • Establishing an Individual Development Plan to help focus on personal career development objectives 
  • Ensuring that a respectful workplace exists in the restaurant 

From Manager Trainee, you will move up to the Shift Manager position where you actually begin to apply the skills you have learned during the Trainee period.

Shift Manager

  • Responsible for delivering outstanding quality, services, cleanliness, sales, people practices and profit on their shifts. Shift Managers are also responsible for meeting targets during their shifts and for helping their assigned departments meet their goals
  • Monitor food safety procedures during the shift
  • Communicate with previous and subsequent Shift Manager and identify sales trends and opportunities
  • Monitor and communicate progress toward targets throughout the shift and energise the team to meet them
  • Maintain stock levels, checking order accuracy, quality, and condition
  • Identify and respond to equipment and physical plant failure or unplanned activities
  • Monitor and coach to correct production and service procedures
  • Seek customer feedback during travel paths
  • Apply restaurant safety and security processes
  • Review Crew schedule for proper staffing to meet demand

The next level of restaurant management is Department Manager. You will get yourself involve in applying business skills and manage different functions of a restaurant.

Department Manager

There are three Department Managers, Food Quality Manager, Customer Experience Manager and People Development Manager:

Food Quality Manager

  • Responsible for the Production Systems within the restaurant, inventory management, maintaining the accuracy of the ordering system to assist with the delivery of high quality products to our customers
  • Ensure proper maintenance of restaurant building, plant and equipment
  • Monitor hygiene and sanitation standards for the restaurant
  • Monitor and report progress on department goals and objectives using department scorecard
  • Refer any issues observed and actions taken with the food safety checklists to the Restaurant General Manager
  • Coordinate with training manager to make sure all staff are trained and verified in food safety and sanitation procedures using crew training SOCs
  • Comply with McDonald's policies and procedures and the government food safety standards
  • Follow up on operational procedures related to food safety complaints
  • Follow up on pest prevention program
  • Maintain the accuracy of the ordering system, communicate and verify use of stock area organisation plan
  • Analyse food cost components and develop and communicate weekly food cost action plans to managers and crew (including food promo, condiments)
  • Complete weekly and monthly food inventory

Customer Experience Manager

  • Responsible for the management and maintenance of service initiatives, brand extensions and Local Store Marketing (LSM) team's responsibilities to contribute to restaurant success
  • Coordinate LSM activities, coordinate point-of-purchase and merchandising execution so at proper elements are in place
  • Communicate upcoming restaurant social and community events
  • Develop, maintain and implement a plan to optimize the layout of the various service areas in the restaurant
  • Ensure proper training and execution of all Front Counter, brand extensions procedures
  • Analyse, communicate Mystery Shop results, review and action mystery shop service feedback
  • Track and report on cash and register controls across all days and dayparts

People Development Manager

  • Responsible for the schedule management, recruitment and training to assist with the driving of success at the restaurant
  • Schedule, plan and conduct crew meetings, events and training team meetings
  • Maintain a crew staffing level appropriate for the restaurant's sales level
  • Ensure crew orientations and follow-up orientations are conducted
  • Maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards
  • Assign new crew to areas and departments
  • Write and conduct performance reviews for assigned Crew and Crew Trainers in department
  • Determine restaurant labour needs and budget
  • Review labour controls and review with Restaurant General Manager weekly
  • Complete weekly crew schedules
  • Conduct initial applicant screening and initial interviews
  • Determine restaurant training needs
  • Complete a crew training needs analysis monthly and select and train Crew Trainers
  • Complete training of departmental management candidates
  • Maintain all training materials for the restaurant

After completing stints in the three different Department Manager positions, the next career development is Restaurant General Manager. The time between promotions will vary, depending on work performance and vacancies.

Restaurant General Manager

As a Restaurant General Manager, you are entirely responsible for the restaurant, to create a restaurant business plan to deliver the restaurant’s sales, people and profit objectives, aligned with market business objectives.

Responsibilities include, but not limited to:

  • Leading, developing and training for all restaurant employees 
  • Measuring external customer satisfaction and executing plans to increase brand loyalty 
  • Implementing and conducting in-restaurant new products and procedures 
  • Projecting and managing profit and loss line items 
  • Administering in-restaurant records and procedures including employee benefits, recruitment, payroll, inventories, security and personnel files 
  • Ensuring the execution of all security, food safety and employee safety measures, and restaurant maintenance 
  • Ensuring that a respectful workplace exists in the restaurant Beyond the restaurant management level.

The next level of career development includes Business Consultant and Training Consultant.

McCafé Floor Manager

As a McCafé Floor Manager, you are entirely responsible for the restaurant, including but not limited to:

  • Demonstrating and reinforcing leadership behaviors and basic people standards necessary to gain commitment from McCafé team members
  • Sharing knowledge and experience to train Baristas, and arrange their individual’s development
  • Conducting action plan to build McCafé performance
  • Implementing McCafé restaurant new products and procedures 
  • Managing shifts without supervision
  • Completing McCafé regular maintenance  
  • Executing all security, food safety and employee safety measures meet McDonald’s restaurants standard practices and procedures
  • Controlling assigned profit and loss line items
  • Managing food components, waste in McCafé restaurant

Customer Service Ambassador

Responsibilities include, but not limited to:

  • Acting as the bridge between McDonald's and customers 
  • Organizing special events for product or special promotion 
  • Making our guests feel welcome and warm in coming to McDonald's

Business Consultant

Responsibilities include, but not limited to:

  • Providing leadership, coaching and direction to assigned restaurants
  • Maximizing long-term sales and profit potential of each restaurant 
  • Building positive business relationships with Restaurant Management Teams

Training Consultant

Responsibilities include, but not limited to:

  • Conducting training that motivates restaurant staff, builds competencies and improves individual performance and contribution to restaurant results 
  • Acting as an expert consultant on McDonald's operational standards, management tools and training systems

Burger Specialist

  • Assist the new brand development and operation management
  • Preparing and assembling fresh ingredients that exceed our customers' expectations while delivering exceptional quality food
  • To be an ambassador for food quality in the restaurant by demonstrating and sharing a true care for the food
  • Coordinates with all the team members
  • Ensure restaurant cleanliness

Burger Chef

  • Able to multi-task, plan and organize tasks in a logical order
  • Be passionate about the food that they are preparing and serving
  • Delivers exceptional quality food
  • Preparing and assembling fresh ingredients that exceed our customers' expectations
  • To be an ambassador for food quality in the restaurant by demonstrating and sharing a true care for the food
  • Coordinates with all the team members
  • Maintains cleanliness
  • Monitors the levels of stock
  • Complete product prep tasks
  • Ensure all employees work under an environment of mutual respect

Host/Hostess

  • Passionate to ensure customer satisfaction
  • To deliver a personalized experience for each customer
  • Answers customers' questions about process, menu and ingredients
  • Actively interacts with as many customers as possible in the dining room
  • Communicates issues, resolutions, and suggestions to managers and fellow crew based on what is observed during the shift