We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's training system is providing training when and where it is needed. Through effective training, team members at McDonald's can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's training provides life skills that may be useful in many different situations.
McDonald's uses the following basic principles to design crew and restaurant management training programs:
People remember best what they learn first. Remember the expression, "Bad habits are the hardest to break." Studies show that it takes five times longer to learn the right method if the participant learns the wrong one first.
People learn best through a variety of techniques. McDonald's training combines a variety of ways to acquire information, including demonstration, simulation, and hands-on practice.
People need reinforcement to encourage learning. Reward and recognition is an integral part of the curricula because it allows team members to develop skills to give and receive feedback.
People understand and retain information more effectively if there are clear learner objectives.
McDonald's uses a blended learning approach to apply the training principles, which means multiple methods are used to deliver training messages. These methods include the following:
Self-study, which allows participants to work independently using a standard curriculum to learn the important operational standards.
On-the-job coaching gives the participant the opportunity to work shoulder-to-shoulder with a coach, which builds on-the-job practical restaurant skills and shows how the concepts work in real life.
Training tools enable consistent messages to be delivered.
Classroom training is a planned, instructor-facilitated event, held either in or out of the restaurant. Classroom activities include real restaurant experiences.
Since 1961, more than80,000 restaurant managers, mid-managers and owner/operators have graduated from the Hamburger University. An estimated 5,000 students, from 118 countries, attend Hamburger University classes, which are taught in 28 different languages every year, This embodies the learning today, leading tomorrow mindset as we believe that lessons learnt today are for life.
Our commitment to the advancement of our human capital continues to take shape. Together with our 130,000 square foot facility on an 80-acre campus located at McDonald's Corporate Offices in Oak Brook, Illinois, there are 22 regional training centers within the United States. Additionally, there are HU campuses in Sydney, Munich, London, Tokyo, Brazil and now in China.
McDonald's Restaurant Management Curriculum is accredited by Hong Kong universities including:
The Hong Kong Polytechnic University – School of Hotel & Tourism Management
Hong Kong Baptist University – School Of Continuing Education
The Chinese University of Hong Kong – School of Continuing & Professional Studies
McDonald's offers scholarships to help the participants to complete their studies. This makes working at McDonald's an even more attractive option, as individual full-time staff can now gain recognized qualifications based on their work experience. Our training program was previously accredited by three other famous international universities - Peking University, Tsing Hua University & National Taiwan University