Cultivating personal growth is always the top priority at McDonald's. Only when we have high quality people, we can deliver our very best products and service to our customers. "Learning, Development and Personal Growth" is one of the five People Drivers for personal development in McDonald's.
It is a combination of self-study modules, intensive class training and constant coaching. You are expected to learn both hard skills needed for day-to-day restaurant operation as well as soft skills needed for managing people and serving customers.
We are committed to 100% customer satisfaction. We depend on the employees to provide a fast friendly and courteous experience to all guests who form the basis for our enduring profitable growth. We focus on basic skills needed for food production, customer service, and performing cleaning tasks.
Our training emphasizes self-discovery, sharing and development. Our annual convention and competition activities link our employees with the company vision; Employee Incentive Tours to McDonald's in other parts of the world provide a good opportunity to share experience with colleagues in other countries.
McDonald's Management Development Program has now been accredited by Hong Kong Polytechnic University. Graduates of the McDonald's training program can apply existing credits towards their Higher Diploma studies at the Polytechnic University. McDonald's offers scholarships to help the participants to complete their studies. This makes working at McDonald's an even more attractive option, as individual full-time staff can now gain recognized qualifications based on their work experience.
Besides, our training program has also been accredited by two other famous international universities - Peking University and Qing Hua University.
Hamburger University is McDonald's worldwide management training center located in Oak Brook, Illinois. It focuses on providing training exclusively for all McDonald's Corporation and Franchisees employees in various aspects of the business.
Founded in 1961, Hamburger University is located in a 130,000 square foot, state-of-the-art facility on the McDonald's Home Office Campus in Oak Brook with a faculty of 30 resident professors.
In order to cater to the international employees' scope of language differences, translators and electronic equipment enable professors to teach and communicate in 22 languages. McDonald's also manages seven Hamburger Universities located in the U.S.A., England, Japan, Germany, Australia, Brazil and Hong Kong.
